After launch
Care& alteration
Good garments are altered over the years; good software is too. Our care service keeps your product fitting as platforms and needs change.
aWhat care covers
Repairs. Faults investigated, fixed and explained.
Alterations. Small changes to copy, flows and features as you learn from users.
Platform updates. Compatibility with new iOS, Android and browser releases; dependency upgrades.
Health checks. Certificates, backups, logs and security advisories reviewed periodically.
bMaking a request
- Tell us what you were doing and what happened.
- Name the device, browser or app version if you can.
- Note roughly when it happened.
- Never include passwords or customers’ personal data.
A clear description is half the repair.
cSupport request
Requests are read Monday–Friday, 09:00–18:00, London time. Response arrangements are agreed in each care plan.